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Frequent Asked Questions

Getting Started With ScoutLogic

What type of screenings does ScoutLogic provide?

ScoutLogic provides a wide variety of screening services. The most popular services are:

  • criminal searches at the county, state, and federal level,
  • national criminal databases,
  • sex offender registries,
  • terrorist watchlists,
  • motor vehicle records,
  • civil records,
  • and employment and education verifications.

Does ScoutLogic have a web-based or API product?

ScoutLogic has an industry-leading web solution that offers quick configuration and customer flexibility. Screening candidates with the web-based product is as easy as sharing an invitation link and then checking and reviewing the results on the ScoutLogic dashboard.

Are there fees for set-up, support, adverse action, or any other costs?

The Adverse Action features are available for employment screening and simplify efforts to ensure a compliant screening process. Our applicant support is available via phone, email, and applicant portal to assist candidates and guide them through the process. All of these services are offered at no additional cost.

Can I order à la carte screenings?

ScoutLogic provides the flexibility to add all the screenings you need while cutting out those you don’t. Reach out to our sales team to learn more about the options.

How long does it take to get started? What is required to get up and running?

Setting up an account takes up to one business day. First, our sales team will help you decide which package(s) are needed. Then you provide documentation to verify that you represent a business with a permissible purpose to order and review consumer reports. Additional requirements apply if the API is used to order live background check reports.

Background Checks and Compliance

What obligations do employers and entities have when running background checks?

As you set, establish, or maintain your background screening program, there are many obligations to be aware of, including state and local law, the FCRA (Fair Credit Reporting Act), and the EEOC (Equal Employment Opportunity Commission) Guidance. Based on a variety of factors, there are limitations to what information you have access to via consumer reports and also how entities are allowed to utilize the reports. ScoutLogic helps you manage many components of this requirement by way of our compliance engine, which automatically accounts for reporting requirements on a state-by-state basis. Guidance from an attorney familiar with background screening is advised to ensure risks inherent to the process are minimized.

How long do your background checks take?

Comprehensive background checks take about two business days on average. Extended processing times of up to a few weeks can occur for criminal searches depending on what courts are being searched and how quickly a given courthouse processes search requests. This is most often the case when records are archived.

Where does the data ScoutLogic uses come from?

ScoutLogic accesses multiple data sources, including national criminal databases with millions of records, courthouses across all 3,200 counties in the United States, state sex offender registries, the Federal Court PACER system, and state Department of Motor Vehicles.

What are county court and DMV pass-through fees?

Approximately 10 percent of all counties in the United States charge a record access fee, which is mandatory when conducting a criminal records search. The fees vary by county. See a complete list. Each state DMV charges a fee to access motor vehicle records. The dollar amount varies by state. See a complete list. ScoutLogic passes through both of these fees without adding any surcharges or processing fees. An itemized list of DMV and court fees incurred is made available on your monthly invoice.

What is the adverse action process?

If your company reviews consumer reports as part of the screening process, then you must follow the adverse action process when information on any consumer report leads in part, or entirely, to an adverse decision including but not limited to: not hiring/contracting, severing employment/contract, or denying a promotion.  First, the pre-adverse action notice must be sent. This includes legal notice that information on the report has led you to the potential adverse action. The notice must include:

  • instructions on how to initiate the dispute process,
  • instructions on how to provide additional information or evidence of rehabilitation,
  • a copy of their background check report,
  • an FCRA notice,
  • and other state specific attachments, as applicable.

If the applicant does not respond to this notice within a specified period of time (typically seven days), then a final or ‘post adverse’ notice is sent.

This entire process, while seemingly an operational burden, is important and can be carried out with ease using the tools made available by ScoutLogic technology.

Can ScoutLogic run background checks on individuals without a Social Security number?

Only Motor Vehicle Records can be obtained without a Social Security number. The ScoutLogic criminal background screening processes require the applicant’s Social Security number.

How is ScoutLogic compliant?

ScoutLogic is FCRA compliant, as well as in all 50 states. Compliance is enforced through our proprietary compliance engine, which is built into our application.

Integrations

Does ScoutLogic integrate with my HR or ATS system?

ScoutLogic integrates with many leading HR systems. See a list of our partners . If you cannot find your platform, ask our sales team for more information and we can add your partner.

Didn’t find a question you were looking for?

Our sales team would be happy to answer any questions. If you’re ready to move to the next step, we can get started with one phone call.

Talk to a Scout to Learn More

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ScoutLogic provides a full suite of background checks including criminal background investigations, education / employment verification & reference checking, and drug testing to perform FCRA-compliant background checks.

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CONTACT INFO

ScoutLogic Screening
111 Barclay Blvd, Suite 212
Lincolnshire, IL 60069

1-800-693-2709

 sales@scoutlogicscreening.com

 scoutlogicscreening.com