Client Experience
Our clients love working with us
Background checks that feel different
At ScoutLogic, we believe background checks should never feel like a roadblock. That’s why we’ve built our entire model around creating an experience that’s faster, easier, and more human—for recruiters, candidates, and clients alike.
Why clients love working with us
Dedicated, personal Scout support
You don’t call into a queue—you work with a consistent team of Scouts who know your business and act as an extension of your talent acquisition team. No 1-800 numbers, no endless handoffs—just real support from real people.
Faster results, less hassle
We deliver industry-leading turnaround times. Criminal searches in under 1 day. Verifications in under 3. Package changes in less than 24 hours. When your background checks move faster, your hires start sooner.
Seamless candidate journeys
A simple, mobile-friendly process ensures candidates can submit documents quickly and track progress with confidence. Less friction for them means fewer delays for you.
Built-in compliance confidence
Every report is audit-ready and aligned with FCRA, GDPR, and PBSA standards. Our exceptionally low dispute rate—under 0.02%—means fewer headaches and a stronger brand reputation.
Results that speak for themselves
98%
client retention rate
100%
client referenceable
8 days
avg. reduction in onboarding lifecycle
6.9
avg. customer effort score (out of 7)
"The faith we have in ScoutLogic has never wavered from the first package we ran to the last order we placed. Anything you can imagine can be facilitated within ScoutLogic; they are a dream to work with and fastidious about their intentions."
Rein Odum
Director of Onboarding & Credentialing, Voca
Schedule your free assessment today!
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